Shipping policy
🚚 Shipping Policy
Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation
- Orders are not processed on weekends or public holidays
- Once your order is shipped, you will receive a tracking number
📦 Shipping Time
- Estimated delivery time: 5–10 business days (may vary depending on location)
- Delivery times are estimates only and not guaranteed
💰 Shipping Charges
- Shipping fees are calculated at checkout based on your location
- Any customs duties, taxes, or import fees (if applicable) are the customer’s responsibility
🌍 International Shipping
- We ship from Thailand to selected countries
- Delivery may be delayed due to customs clearance procedures
- We are not responsible for delays caused by customs or courier services
⚠️ Delays & Issues
- We are not liable for delays caused by:
- Courier service issues
- Weather conditions
- Customs delays
- Incorrect shipping address provided by the customer
📍 Incorrect Address
- Customers must ensure that the shipping address is correct
- We are not responsible for orders delivered to incorrect addresses provided at checkout
- Re-shipping costs will be borne by the customer
📦 Lost or Damaged Packages
- If your order arrives damaged, you must:
- Record an unboxing video
- Contact us within 7 days of delivery
- We are not responsible for lost packages marked as delivered by the courier
❌ Order Cancellation
- Orders cannot be canceled once they have been processed or shipped
📞 Contact
For any shipping-related questions, contact us at:
- Email: chatuchakindiaofficial@gmail.com
- Phone/WhatsApp: 7892875161